| How long does it take to ship out an order?
It takes approximately 2-3 business days to ship out an order. Please keep this in mind if you select shipping methods faster than ground service.
What shipping services do you use?
As orders are shipped out to you primarily by the manufacturers, both UPS and FedEx methods are used.
Do you ship outside the United States?
Black Pine tents are the only tents that can be shipped outside the United States (to Canada only). Shipping costs and delivery time will vary. If your order is to be shipped to Canada, you must email us through our contact form for a shipping quote before placing your order. Your email must contain your complete address and desired product(s). If an international order is placed without first emailing or if it is to be shipped internationally to a country other than Canada or Mexico, it will be cancelled immediately.
What is your return policy?
Please inspect all merchandise upon delivery. You must file a return claim using our contact form within 7 days of receipt of shipment. If the return request is sent after the 7 day period, the return will not be accepted under any circumstances. Refund requests for non-defective or items that were shipped correctly will only be refunded 50% of the product amount regardless of price. Shipping costs will not be refunded.
Returns will only be accepted if an RA# has been assigned.
If you need to return a product, please contact us and include the reason you wish to return the product(s), your phone number, and a valid email address. We will reply within two business days. We only accept written requests for returns. After approval, products must be returned in their original packaging, or the refund or exchange will not be processed.
Do your products have a warranty?
All products are covered solely by the manufacturer's warranty (warranties vary by manufacturer).
What credit cards do you accept?
We accept Visa, MasterCard, American Express, Discover/Novus, and PayPal.
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